This policy sets out details of delivery for your online purchases. If you require clarification or have any questions, please contact us on 08 6507 2948 or via email at admin@elevatesurvey.com.au. By placing an order with Elevate Survey Supplies, you are agreeing to all policies, terms, and conditions provided on this website.

Where we deliver

Elevate Survey Supplies ships Australia-wide. For international shipping queries, please email us.

Delivery is available in the specified zones (see Zone Map below), otherwise shipping charges will be shown at the checkout. We require a street address for delivery, we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however, Elevate Survey Supplies’ carrier may be able to deliver to a local depot where you can collect your products.

The locations we can deliver to may change from time-to-time. Please be advised that certain areas within specific postcodes may not be serviceable by our current shipping providers. Should this be the case, Elevate Survey Supplies will promptly contact the purchaser to discuss and arrange alternative delivery options. If the purchaser does not wish to proceed with the alternative options provided, a full refund will be issued.

Please contact us to find out if we deliver to your location.

How and when we deliver

All deliveries are made 7:00am to 5.00pm Monday to Friday, by Elevate Survey Supplies or our chosen carrier. For orders placed before 1.00pm on a weekday, deliveries will be made next business day on stocked items. For custom made or un-stocked products, delivery can take up to 7-14 business days.

Please note that these delivery times are estimates only, and actual delivery times may vary. Large orders require extra handling and may take longer to transport. Tail Lift deliveries will take an additional day. 

Items may be delivered to you individually and/or separately by different couriers and transport agencies.

While the option to request pre-delivery contact with the courier is available, adherence to this request remains at the sole discretion of the carrier and is not guaranteed.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Elevate Survey Supplies or the courier company will deliver the product to your requested delivery location. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you or an employee from your company will be asked to sign a form (Delivery Docket) to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgement will be obtained by Elevate Survey Supplies from your representative.

For Perth local deliveries that require hand unloading,  there is a grace period of 15 minutes for the receiver to hand unload their order. A charge of $1.20 per minute (ex GST) will be billed for any additional unloading time after the 15 minute period. All vehicles and couriers are GPS tracked, and some vehicles are video monitored.

Cost of delivery

Delivery charges are calculated on a per order basis and according to your delivery address. As an indication of delivery costs, we provide some examples below:

• Zone 1 – $20 charge for orders below 20kg. $35 charge per pallet up to 980kg/pallet. Prices are excluding GST.
• Zone 2 – $20 charge for orders below 20kg. $95 charge per pallet up 980kg/pallet. Prices are excluding GST.
• Zone 3 – $95 charge per pallet up to 980kg/pallet. Parcel pricing will be calculated per order. Prices are excluding GST
• Outside of specified zones – Please Contact us if you are outside of our specified zones for delivery. We will provide delivery times and costs associated with your location.
• Urgent Delivery Surcharge – Urgent deliveries will incur an additional surcharge of $40 (ex GST) or 20% of the total order value (ex GST), whichever is greater.

If you would like an estimate of your cost of delivery, put the item into your shopping cart and proceed to checkout. At the checkout input your postcode in the specified area and the delivery cost will be displayed. If you are outside of the delivery zone area you will be asked to contact us for the delivery times and costs.

You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.

Acceptance of delivery

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Elevate Survey Supplies to be authorised to receive the products. An authority to leave option is also available.

If you are unsure if you will be available at the delivery address during the delivery hours, please contact Elevate Survey Supplies to reschedule a suitable delivery time or provide a work address where an employee or representative will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Elevate Survey Supplies carrier will leave a card. In the event this happens you will need to contact Elevate Survey Supplies directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Elevate Survey Supplies if re-delivery is required. If a delivery address is incorrect on the customers behalf, a re-delivery charge will be applied if a delivery has been attempted and a re-delivery is required.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by Elevate Survey Supplies or the courier.

If a delivery attempt is made during your stated hours and cannot be completed, a re-delivery fee will apply. Re-delivery fees vary depending on location and the size of the order.

Delivery Problems

If your delivery has not arrived, please contact us 08 6507 2948 or info@elevatesurvey.com.au. If you wish to return a product delivered damaged or otherwise, please refer to Elevate Survey Supplies’ Returns Policy.

Delivery Zones and Information