Privacy Policy

PRIVACY POLICY

Elevate Survey Supplies (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) and Australian Consumer Law (ACL).

1. Collection of Information

We collect personal information necessary to provide our services, including:

Name, email, phone, company details, delivery and billing addresses;
Account information for credit applications;
Order history and transaction records;
IP addresses and usage data through cookies.

Purpose:

Process and deliver orders;
Communicate about orders, promotions, or account updates;
Conduct credit checks for account applications;
Improve our website and services;
Meet legal obligations.

2. Use and Disclosure

We will not sell your personal information. We may disclose information to:

Service providers (payment processors, couriers, IT providers);
Credit reporting agencies for account management;
Legal or regulatory authorities if required by law.

3. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely and retained only as long as necessary.

4. Access and Correction

You can request access or correction of your personal information. Contact admin@elevatesurvey.com.au.

5. Cookies and Tracking

Cookies are used for site functionality, analytics, and security. You may disable cookies, though some site features may not function correctly.

6. Marketing Communications

We may send emails regarding promotions, updates, or newsletters. You can opt out at any time via email or account settings.

7. Feedback and Comments

Feedback may be stored and used to improve services. Comments may be displayed publicly unless you request otherwise.

8. Policy Updates

We may update this Privacy Policy periodically. Continued use of the website constitutes acceptance of the updated Privacy Policy.