This Delivery Policy sets out the terms and conditions for the delivery of products purchased from Elevate Survey Supplies (ABN: 89 606 198 420). By placing an order, you agree to this policy.

This policy should be read together with our Terms and Conditions of Sale, Returns and Refunds Policy, and Privacy Policy, all available at www.elevatesurvey.com.au.

1. Where We Deliver

Elevate Survey Supplies ships Australia-wide. For international shipping queries, please email us at [email protected].

We require a street address for delivery. We cannot deliver to P.O. Boxes.

Some remote locations may not be directly serviceable by our current shipping providers. If your delivery address falls outside our standard delivery zones, we will contact you promptly to discuss and arrange alternative delivery options. If the alternative options are not suitable, a full refund will be issued.

The locations we can deliver to may change from time to time. Please contact us on (08) 6507 2948 or [email protected] to confirm delivery to your location.

2. Delivery Timeframes

Stocked items: For orders placed before 1:00 PM (AWST) on a Business Day, delivery will generally be made the next Business Day within Perth metro and standard delivery zones.

Custom or non-stocked items: Delivery can take up to 7–14 Business Days.

Tail lift deliveries: Allow an additional Business Day.

Important: All delivery timeframes provided are estimates only and are not guaranteed. Actual delivery times may vary depending on order size, stock availability, carrier capacity, weather, and other factors outside our reasonable control. We are not liable for any loss or damage arising from late delivery or failure to deliver due to circumstances beyond our reasonable control (see also our Terms and Conditions of Sale, clause 11 — Force Majeure).

Large orders may require extra handling and may take longer to transport. Items within a single order may be delivered separately by different couriers or transport agencies (see our Terms and Conditions of Sale, clause 5.5 — Part Deliveries).

3. Delivery Hours

All deliveries are made between 7:00 AM and 5:00 PM, Monday to Friday, by Elevate Survey Supplies or our chosen carrier. No weekend or public holiday deliveries are available.

While the option to request pre-delivery contact with the courier is available, adherence to this request remains at the sole discretion of the carrier and is not guaranteed.

4. Delivery Charges

Delivery charges are calculated on a per-order basis according to your delivery address. You will have the opportunity to view the finalised delivery charges at the checkout stage before completing your order and making payment.

All shipping charges will be shown at the checkout and may vary depending on order weight, dimensions, and destination.

Urgent Delivery Surcharge: Urgent deliveries will incur an additional surcharge of $40.00 (ex GST) or 20% of the total order value (ex GST), whichever is greater.

4.1 Shipping Rate Adjustments and Errors

While we strive for accuracy, shipping rates are subject to change due to data entry errors, fluctuating fuel surcharges, or unannounced zone changes from our freight partners.

If the shipping cost calculated at checkout is significantly incorrect, we will always contact you first. Before taking any action, we will:

• provide the updated shipping cost for your approval;
• discuss alternative shipping methods or carriers; and
• offer a full refund if the new shipping cost does not work for you.

We will only cancel and refund an order due to a shipping rate error if we are unable to reach an agreement with you on the correct shipping cost. We value your business and will only request a rate adjustment in cases of genuine error or unforeseen logistical changes.

5. Acceptance of Delivery

Deliveries must be signed for. Any person at the delivery address who receives the products is deemed to be authorised by you to accept delivery on your behalf. An authority-to-leave (ATL) option is also available. Where you authorise ATL, the products are left at the delivery address entirely at your sole risk. Elevate Survey Supplies accepts no liability for any loss, damage, theft, or deterioration of products left pursuant to an ATL instruction, and no claim for refund, replacement, or credit will be accepted in respect of products left under ATL.

If you are unavailable at the delivery address, the carrier will leave a card. You will need to contact us directly to make alternative delivery arrangements, which may include a re-delivery fee.

If a delivery address is incorrect due to information provided by you, a re-delivery charge will apply if a delivery has been attempted and re-delivery is required.

5.1 Hand Unloading (Perth Local Deliveries)

For Perth local deliveries that require hand unloading, there is a grace period of 15 minutes for the receiver to hand unload their order. A charge of $1.20 per minute (ex GST) will be billed for any additional unloading time beyond the 15-minute period. All vehicles and couriers are GPS tracked, and some vehicles are video monitored.

6. Risk and Inspection

Risk of loss or damage passes to you upon delivery. If you have requested authority to leave (ATL), risk passes when the products are left at the delivery address. You accept full responsibility for any loss, damage, or theft of products left under ATL and waive any right to a refund or replacement claim arising from the ATL delivery.

You must inspect all products upon delivery and notify us of any damage, discrepancy, shortage, or wrong specification within 7 days of delivery (see our Terms and Conditions of Sale, clause 5.6). Subject to your rights under the Australian Consumer Law, failure to notify us within this period constitutes acceptance of the products in good order.

Your rights under the Australian Consumer Law are not affected by this inspection period. If a product is faulty, you are entitled to a remedy under our Returns and Refunds Policy regardless of when you discover the fault.

7. Damaged, Missing, or Incorrect Deliveries

If your delivery arrives damaged, is missing items, or contains incorrect products:

• contact us immediately at (08) 6507 2948 or [email protected];
• retain the original packaging and do not dispose of any damaged items, as we may need to inspect or photograph them;
• provide your order number, a description of the problem, and photographs of any damage.

We will arrange a replacement, refund, or re-delivery as appropriate, in accordance with our Returns and Refunds Policy and the Australian Consumer Law. Where a product arrives damaged due to carrier handling, we will manage the claim with the carrier on your behalf — you do not need to deal with the carrier directly.

8. Failed Deliveries and Storage

If you fail to take delivery, are unavailable to accept delivery, or provide inadequate delivery instructions, we may charge reasonable storage fees and re-delivery fees (see our Terms and Conditions of Sale, clause 5.7).

If a delivery attempt is made during your stated hours and cannot be completed, a re-delivery fee will apply. Re-delivery fees vary depending on location and order size.

Where delivery or collection of products does not take place within 30 days of order acceptance (other than where directly attributable to our fault), we reserve the right to reprice the products in accordance with our Terms and Conditions of Sale, clause 5.8.

9. Order Cancellations Affecting Delivery

If you wish to cancel an order before it has been dispatched, please contact us immediately. Cancellation terms are set out in our Terms and Conditions of Sale, clause 3.5.

If an order has already been dispatched and you wish to cancel, you will be responsible for the cost of return shipping. Any applicable restocking fees under our Returns and Refunds Policy (clause 5) may also apply.

10. Relationship to Other Policies

This Delivery Policy forms part of, and should be read in conjunction with, our Terms and Conditions of Sale (available at www.elevatesurvey.com.au/terms-and-conditions). Where the Terms and Conditions of Sale address delivery matters (including clauses 5.1–5.9 on delivery, risk, inspection, part deliveries, and repricing), those clauses apply. In the event of any inconsistency, the Terms and Conditions of Sale shall prevail.

If a product arrives damaged or faulty, please refer to our Returns and Refunds Policy (available at www.elevatesurvey.com.au/return-policy) for information on how to make a claim.

Your personal information provided for delivery purposes is handled in accordance with our Privacy Policy (available at www.elevatesurvey.com.au/privacy-policy). We may share your name, contact details, and delivery address with our courier and freight partners for the sole purpose of fulfilling your delivery.

11. Policy Updates

We may update this Delivery Policy from time to time. The current version will be published on our website.

12. Contact Us

If you have any questions about delivery, need to arrange alternative delivery, or have a problem with a delivery, please contact us:

Elevate Survey Supplies
ABN: 89 606 198 420
Email: [email protected]
Phone: (08) 6507 2948
Address: Canning Vale, Western Australia 6155
Website: www.elevatesurvey.com.au
Business Hours: Monday–Friday, 8:00 AM – 4:00 PM (AWST)